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The public site lets visitors discover experiences and buy tickets.

Steps

1. 1

   Main menu

   Use Events and Attractions in the top navigation.

2. 2

   Purchase

   Select tickets, click Proceed to Checkout, then complete Checkout.

This topic explains Light and dark mode.

Steps

1. 1

   Open Light and dark mode

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

Common terms used throughout the manual.

Notes

• Event — a dated occurrence (festival, concert) with ticket products.
• Place — an attraction or venue with ongoing or scheduled admission.
• Check-in — validating a ticket at entry via scan.
• Promo code — a discount applied at checkout.
• Reserved seat — a ticket that must pick a chair in its mapped price category.
• Price category — a colour/tier on the seat map that links sections to reserved ticket products.
• General admission — a ticket that does not pick a chair (for example a boat pass).
• Tenant Administrator — the highest role inside a government agency.
• Organizer Owner — the highest role inside a private company; created by Super Administrator or Platform Admin.

If this manual does not answer your question, use the contacts below.

Notes

• Agency administrator — user access, roles, and tenant settings within your organisation.
• Sarawak Tourism support — support@sarawaktourism.gov.my (placeholder; replace with your official address).
• Hours — government business hours, excluding public holidays.

This topic explains Apply a promo code at checkout.

Steps

1. 1

   Open Apply a promo code at checkout

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Understanding tickets and QR codes.

Steps

1. 1

   Open Understanding tickets and QR codes

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Browse Events.

Steps

1. 1

   Open Browse Events

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Browse Attractions.

Steps

1. 1

   Open Browse Attractions

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

Add the tickets you want before you pick seats or go to checkout.

Steps

1. 1

   Open the event or attraction

   Use Browse Events or Browse Attractions, then open the listing.

2. 2

   Choose ticket types

   Each product is a different ticket (for example VIP Grandstand or Spectator Boat). Quantity and visit date sit on that product.

3. 3

   Choose seats only when asked

   If the cart includes reserved-seat tickets, use Choose seats next. Tickets that are general admission stay in the cart and skip the map. See Choose seats for your tickets.

Notes

• Changing the cart after you hold seats clears the hold.
• You cannot sit a cheaper ticket in a VIP section. Pick the matching ticket first.
• Most events cap how many tickets one person can hold (often 8). The cart will stop you before checkout.

On events with a seat map you pick tickets first, then seats. Each reserved ticket can only sit in the sections assigned to it.

Steps

1. 1

   Add tickets to your cart

   Use Select tickets. A VIP grandstand ticket needs a seat. A boat pass or other general admission ticket does not.

2. 2

   Open Choose seats

   The button is available when your cart includes at least one reserved-seat ticket. The number of seats you must pick equals those reserved tickets only.

3. 3

   Select the ticket and day you are seating

   If the cart has more than one reserved ticket or visit date, tap that line (for example VIP Grandstand · Sat, 13 Feb 0/1). The next seat you click is for that day.

4. 4

   Pick seats in the matching section

   Seats outside that ticket's price category stay greyed out. The system will not upgrade or swap you into a different section.

5. 5

   Hold seats and check out

   Hold locks the chairs for a short time. Complete payment before the countdown ends. Your ticket PDF shows the seat that belongs to that ticket.

Notes

• Changing the cart releases any held seats. Choose seats again.
• Best available and Find seats only search sections allowed for the selected reserved ticket.
• Restricted-view seats still ask for an extra confirmation.
• Saturday and Sunday are separate inventories. The same chair can be sold on both days. Your ticket PDF shows the seat and the visit date.

On events with a seat map you can describe the seats you want instead of clicking through the plan. Look for Describe the seats you want above the Best available button.

Steps

1. 1

   Open the event and go to Choose your seats

   The finder appears only for events that use reserved seating and only while your basket is empty.

2. 2

   Describe what you need

   Examples: "2 wheelchair seats near the front", "four seats together in the Grandstand under RM 80", "a pair near the back, not restricted view".

3. 3

   Choose Find seats

   The system reads the quantity, budget, section and preferences from your text, then holds the best matching seats. The held seat numbers are shown and the section is highlighted on the map.

4. 4

   Continue to checkout

   Held seats are yours for the hold period shown on screen. If you prefer different seats, release them and pick from the map or try another description.

What the finder understands

• Quantity — a number, "two", "a pair", "a couple", or "for 3".
• Budget — "under RM 80", "below 100", "max RM 50" (per seat).
• Section — a section name or short label as printed on the map, for example "Grandstand" or "GRAND".
• Position — "front", "back", "centre", "aisle".
• Needs — "wheelchair", "accessible" or "OKU" seats. Restricted-view seats are left out unless you say you do not mind them.
• English and Bahasa Malaysia phrases are both recognised, for example "dua tempat duduk di belakang, bawah RM 50".

When an organiser has described how their venue rises — raised blocks, raked rows or upper tiers — the seat picker adds a 3D button beside 2D and 2.5D. Nothing is downloaded until you press it, so the ordinary map stays quick.

Steps

1. 1

   Open Choose your seats and select Map

   The 3D button appears in the view switcher above the map for events where it is available.

2. 2

   Press 3D

   The venue loads as raised blocks with individual seats. Drag to orbit, scroll or pinch to zoom, and tap a section to open it. Seat colours match the legend under the map: available, selected, held and sold.

3. 3

   Tap seats to select them

   Selecting a seat in 3D is the same as selecting it on the 2D map — the count at the top and the Hold seats button update immediately, and you can switch back to 2D or List at any time without losing your choice.

4. 4

   Check the view from a seat

   After tapping a seat, choose View from seat. The camera moves to that seat, looking towards the stage; drag to look around. Choose Back to overview to return to the whole venue.

5. 5

   Look at section photos

   If the organiser has added photographs of a section, a Photos button appears when you open that section (in 2D or 3D). Tap a thumbnail to enlarge it; press Escape or Close to return.

6. 6

   Make the map bigger

   Next to the zoom buttons, Reset view (the viewfinder icon) closes the open section or re-centres the map — in 3D it returns the camera to the overview. Fullscreen (the arrows icon) fills your screen with the map; press it again or Escape to leave. Fullscreen is not offered on iPhone.

Accessibility

• The 3D view is pointer-based. Keyboard and screen-reader users can do everything from the 2D map (arrow keys, Enter, Escape) or the List view, which stay available while 3D is open.
• If your device prefers reduced motion, the camera moves without animation.
• Section photos carry a short description written by the organiser, read out by screen readers.

The checkout page heading is Checkout.

Steps

1. 1

   Details

   Complete customer details on step 1 (Details).

2. 2

   Payment

   Proceed to step 2 (Payment) and confirm.

3. 3

   Confirmation

   After success, you are directed to order confirmation to download tickets.

This topic explains Order confirmation.

Steps

1. 1

   Open Order confirmation

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Download tickets.

Steps

1. 1

   Open Download tickets

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Create an account.

Steps

1. 1

   Open Create an account

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.

This topic explains Apply a promo code.

Steps

1. 1

   Open Apply a promo code

   Navigate to the module from the sidebar or top navigation as described in Dashboard navigation.

2. 2

   Complete the task

   Follow the on-screen headings, buttons, and modals. Confirm destructive actions only when sure.

Notes

• Use Search the manual... to find related topics.
• Your permissions may hide create, edit, or delete actions.